I placed my order for my photos and did not receive them right away. Did something happen?
High-Resolution or Web-Sized photos? What is the difference?
The photos in the gallery look dark/bright and I can’t really see my dog. What gives?
How long until an event gallery is posted?
Do you take any edit requests?
Because the photos in the galleries are unedited, once you place your order I will go in and edit the photos you purchased. All orders placed are processed in the order they are received, so it may take up to 7 - 10 business days (which excludes weekends and holidays) to receive your photos if you only ordered digitals.
High Resolution photos will give you a larger file size that is more suitable for at-home printing if you'd rather not deal with shipping. However, just note I cannot guarantee print quality outside of the labs I use. Web-sized are suitable for sharing on social media. If you have a larger file, social media platforms will compress or resize the image to fit their dimensions which often times will ruin quality. If you plan to only share the photos online, this would be your best option.
While I understand that it may be a little tough to pick photos if they seem a bit dark or bright, there is a reason for it. The photos that are uploaded in the event galleries are all unedited (except for private sessions). This is so I do not waste time and resources editing photos that do not sell, and so I can get the galleries up for viewing a lot faster. If you have questions about a specific photo, please feel free to contact me and I will look into it for you.
I try my best to get the gallery posted for every event within 2 weeks after the last day of the event. There may be some other factors like travel days, sickness, or even other obligations that may get in the way, but I try my best to keep everyone updated either via email or social media posts.
If there is something specific in your photo that you would like removed or altered, I can absolutely do that for you. However, depending on the extent of the edit, it may incur a small fee. There are also some limitations to edits, but I will try my best to accommodate them and communicate if I run into any issues. Feel free to contact me if you have questions regarding specific edits!
If you're looking to grab some new portraits of your four-legged family member, or if your club is looking for a photographer for an event, please feel free to reach out! I am more than happy to work with you, or point you in the right direction if needed. Please ensure all information is entered correctly!
**If you have a question that is not covered by my FAQ above, please reach out via email at rnroccophoto@gmail.com **
Monday & Tuesday: 9am – 5pm
Wednesday - Friday: 12pm – 5pm
Saturday & Sunday: Closed for event work
Holidays: Closed
*Email responses can take up to 2 business days depending on travel, event work, or other unforeseen circumstances.